Nobody writes think pieces about operators. There are no TED Talks titled "How I Quietly Fixed Every Process In The Company While The Founder Was On A Podcast." There are no bestselling books dedicated to the person who shows up at 7 am, maps the workflow that had been silently breaking for six months, fixes it before lunch, and then attends three meetings where other people take credit for the improved metrics. Operators are the most underrated professionals in business, an

This meeting neither has an agenda nor a decision to make. It usually has about nine attendees, and three of the nine haven't spoken since the second week this meeting was scheduled.

The calendar does not ask whether a meeting should exist. It only asks when, and because nobody built a system to answer the first question, the second question gets answered 12 times a day, 5 days a week, until everyone is booked, busy, and still somehow behind the production schedule.